Sera Global Germany Complaints Management
Sera Global Germany Complaints Management (English version)
The satisfaction of our existing and prospective customers is our top priority. However, should you ever have any cause for dissatisfaction, please contact our complaint management function:
Dr. Maximilian Rittmeister
60487 Frankfurt am Main, Germany
Submitting your complaint is free of charge and can be done in writing or orally.
The underlying facts and your contact details (e.g. address, telephone number and e-mail address) are required to process your complaint.
The receipt of your complaint will be confirmed immediately in writing and you will be informed of further measures.
We have set ourselves the goal of finally processing your complaint within 15 working days of receiving it. If we do not succeed in this, you will be informed in writing of this fact, stating the current status, the expected duration and the reasons for the delayed processing.
After the processing of your complaint has been completed, you will receive a written and reasoned statement in which we will inform you of the result of our examination.
Information on alternative dispute resolution:
In accordance with Section 36 of the German Consumer Dispute Resolution Act – VSBG, we would like to point out to consumers that we have not submitted to the possibility of out-of-court dispute resolution before a consumer arbitration board.